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Friday, February 19, 2010

Bus Com - Chapter 5 Critical Thinking and Chapter Review

Critical Thinking

1. “E-mail is no longer a cutting edge tool,” says The New York Times. “But it is clear that some people still do not know how to use it effectively.” What have you heard are the major complaints about the use of business e-mail?
2. What do you think this statement means? Instant messaging could be the dial tone of the future. Do you agree or disagree?
3. Why are lawyers and technology experts warning companies to store, organize, and manage computer data, including e-mail and instant messages, with sharper diligence?
4. Discuss the ramifications of the following statement: Once a memo or any other document leaves your hands, you have essentially published it.
5. Ethical Issue: Should managers have the right to monitor the e-mail messages and instant messages of employees? Why or why not? What if employees are warned that e-mail could be monitored? If a company establishes an e-mail policy, should only in-house transmissions be monitored? Only outside transmissions? See the Communication Workshop for this chapter for more on this topic.

Chapter Review
6. Name six forms of electronic communication and briefly describe each.
7. Are e-mail messages and interoffice memorandums interchangeable as communication channels?
8. How are the structure and formatting of e-mail messages and memos similar and different?
9. What are four questions you should ask yourself before writing an e-mail or memo?
10. Suggest at least ten pointers that you could give to a business e-mail user.
11. Name at least five rules of e-mail etiquette that show respect for others.
12. What do you think are the five most important practices for those sending instant messages at work?
13. What is the writing plan for an information or procedure message?
Subject line:
Opening:
Body:
Closing:

14. What is the writing plan for a request message?
Subject line:
Opening:
Body:
Closing:

15. What is the writing plan for a reply message?
Subject line:
Opening:
Body:
Closing:

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