6. What percentage of new jobs require postsecondary education?
7. Are communication skills acquired by nature or by nurture? Explain.
8. List seven trends in the workplace that affect business communications. Be prepared to discuss how they might affect you in your future career.
9. Give a brief definition of the following words:
___a. Encode
___b. Channel
___c. Decode
10. List 11 techniques for improving your listening skills. Be prepared to discuss each.
11. When verbal and nonverbal messages conflict, which are receivers more likely to believe? Give an original example.
12. Would your culture be classified as high- or low-context? Why?
13. What is ethnocentrism, and how can it be reduced?
14. List seven or more suggestions for enhancing comprehension when you are talking with nonnative speakers of English. Be prepared to discuss each.
15. List five suggestions for improving communication among diverse workplace audiences. Be prepared to discuss each.
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